CDS Shipping Policy

Shipping Charges

Construction Distribution & Supply reserves the right to contact the customer in the rare circumstance where additional shipping charges are required. If the actual shipping charge is more than the order acknowledgement, the customer will be given the opportunity to pay the additional shipping charges or cancel the order.

International Orders

International orders may be subject to additional taxes, duties, brokerage, and processing fees. Construction Distribution & Supply is not responsible for any such charges. These charges cannot be determined by Construction Distribution & Supply ahead of delivery.

Delivery Time

In Ontario, delivery of in stock orders to the customer will be made within seven business days. For orders shipping outside of Ontario, Construction Distribution & Supply will contact the customer to inform them on delivery-time/tracking information. Out of stock items are subject to manufacturers / suppliers restrictions. The customer will have the option of canceling the order before it is shipped. Orders placed through may not be picked up at Construction Distribution & Supply.

Please note: Unless otherwise stated all shipments will be returned to Construction Distribution & Supply at the customer's expense, if at the time of delivery a signature is required and the customer is unavailable. Shipments can be left without a signature if requested by the customer (by adding a note to their order) at the time the order is placed.

Back Orders

Back orders will automatically be shipped when the product is back in stock, unless otherwise canceled by the customer.

Custom & Special Orders

Because these types of products are designed for your pool/spa we require full payment up front to ensure we can order your product. Once we place your order, a Custom Order is not refundable and a Special Order has a 15% restocking fee.

Damage or Loss in Transit

The carrier is liable. Claims must be filed directly with the carrier.